AI Answers by Cohere

Cohere.io is a customer support platform that uses artificial intelligence to help businesses provide better support to their customers. Cohere's platform offers a variety of features, including:

• AI-powered knowledge base: Cohere's AI-powered knowledge base can be trained on a company's existing customer support data, such as tickets and articles. This allows Cohere to automatically answer customer questions without having to involve a human agent.
• Co-browsing: Cohere's co-browsing feature allows agents to see what customers are seeing on their screens. This can be helpful for troubleshooting problems or providing assistance with complex tasks.
• Chatbots: Cohere's chatbots can be used to answer common customer questions or to provide support to customers outside of business hours.
• Reporting and analytics: Cohere provides reporting and analytics tools that can help businesses track their customer support performance and identify areas for improvement.

Cohere is used by a variety of businesses, including startups, Fortune 500 companies, and government agencies. Cohere's customers have reported significant improvements in their customer support metrics, such as reduced response times and increased customer satisfaction.

Here are some of the benefits of using Cohere:

• Improved customer satisfaction: Cohere can help businesses provide better support to their customers, which can lead to improved customer satisfaction.
• Reduced costs: Cohere can help businesses reduce their customer support costs by automating tasks and reducing the need for human agents.
• Increased efficiency: Cohere can help businesses increase the efficiency of their customer support team by providing tools and features that help agents work more effectively.

Overall, Cohere is a powerful customer support platform that can help businesses provide better support to their customers, reduce costs, and increase efficiency.