DeskDay

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DeskDay
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DeskDay is an AI-powered IT support platform for Managed Service Providers (MSPs). It offers a unified solution for IT service management (ITSM), remote monitoring and management (RMM), and documentation. DeskDay is designed to help MSPs improve their efficiency and effectiveness, and to provide better support to their customers.

Here are some of the key features of DeskDay:

  • Conversational Service Desk: DeskDay's conversational Service Desk allows MSPs to provide support to their customers through chat, email, and phone. The Service Desk is powered by AI, which helps to automate tasks such as ticket routing and assignment.
  • RMM: DeskDay's RMM module allows MSPs to monitor and manage their customers' IT infrastructure remotely. The RMM module provides features such as asset management, patch management, and antivirus management.
  • Documentation: DeskDay's documentation module allows MSPs to create and manage documentation for their customers' IT infrastructure. The documentation module is integrated with the Service Desk and RMM modules, which makes it easy to keep documentation up-to-date.

DeskDay is a relatively new platform, but it has already been adopted by a number of MSPs. DeskDay has received positive reviews from users, who praise its ease of use, its powerful features, and its AI-powered capabilities.

Here are some quotes from DeskDay reviews on Trustpilot:

  • "DeskDay is a great all-in-one solution for IT support. The Service Desk, RMM, and documentation modules are all very easy to use and they work well together."
  • "DeskDay has helped us to improve our efficiency and effectiveness significantly. We are now able to provide better support to our customers."
  • "DeskDay's AI-powered capabilities are very impressive. The AI helps us to automate tasks and to provide better support to our customers."

Overall, DeskDay is a well-regarded AI-powered IT support platform for MSPs. It offers a unified solution for ITSM, RMM, and documentation. DeskDay is easy to use and offers a variety of powerful features.

 

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Posted to： IT support
2023-05-08
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