Desku

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Desku.io is a customer support platform that offers a variety of features, including live chat, chatbot, knowledge base, and ticketing system. It is designed to help businesses of all sizes improve their customer support experience.

Here are some of the key features of Desku.io:

  • Live chat: Desku.io offers a live chat feature that allows businesses to chat with their customers in real time. This can be a great way to provide immediate support to customers and to resolve issues quickly.
  • Chatbot: Desku.io also offers a chatbot feature that can be used to answer common customer questions and to provide basic support. This can free up customer support agents to focus on more complex issues.
  • Knowledge base: Desku.io offers a knowledge base feature that allows businesses to create and publish articles and tutorials that can be used by customers to troubleshoot problems and find answers to their questions. This can help to reduce the number of support tickets that businesses receive.
  • Ticketing system: Desku.io offers a ticketing system that allows businesses to track and manage customer support tickets. This can help businesses to prioritize tickets and to ensure that they are resolved promptly.

Desku.io is a good option for businesses of all sizes that are looking to improve their customer support experience. It offers a variety of features that can help businesses to provide better support to their customers and to resolve issues more quickly.

Here are some examples of how businesses can use Desku.io:

  • A small business can use Desku.io to provide live chat support to its customers during business hours. This can help the business to provide immediate support to its customers and to resolve issues quickly.
  • An e-commerce business can use Desku.io to create a knowledge base of articles and tutorials that can be used by customers to troubleshoot problems and find answers to their questions. This can help to reduce the number of support tickets that the business receives.
  • A software company can use Desku.io to create a ticketing system to track and manage customer support tickets. This can help the company to prioritize tickets and to ensure that they are resolved promptly.

Overall, Desku.io is a powerful tool that can help businesses of all sizes to improve their customer support experience. It offers a variety of features that can help businesses to provide better support to their customers and to resolve issues more quickly.

 

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