Generated by Gemini:Gladly's new AI and automation platform, Gladly Sidekick, is designed to help customer service teams scale their operations and provide personalized self-service to customers.
Gladly Sidekick uses AI and automation to power Self Service Threads, which are conversational threads that guide customers to resolve their issues on their own. Self Service Threads can be used to handle a variety of customer service tasks, such as managing returns, processing exchanges, and changing flights.
Gladly Sidekick also offers a variety of other features, such as:
- AI-powered knowledge base search: Gladly Sidekick can help customers to find the information they need in Gladly's knowledge base using natural language search.
- Smart ticket routing: Gladly Sidekick can intelligently route tickets to the right team or agent based on the customer's issue and the agent's expertise.
- Automated responses: Gladly Sidekick can automatically respond to common customer questions and requests, freeing up agents to focus on more complex issues.
Gladly Sidekick is a valuable tool for customer service teams of all sizes. It can help teams to scale their operations, improve customer satisfaction, and reduce costs.
Here are some of the benefits of using Gladly Sidekick:
- Scale customer service operations: Gladly Sidekick can help customer service teams to scale their operations by automating tasks and providing personalized self-service to customers. This allows teams to handle more customer inquiries with fewer agents.
- Improve customer satisfaction: Gladly Sidekick can help to improve customer satisfaction by providing customers with a quick and easy way to resolve their issues. Customers can also use Gladly Sidekick to find the information they need on their own, without having to contact a customer service agent.
- Reduce costs: Gladly Sidekick can help customer service teams to reduce costs by automating tasks and reducing the number of customer inquiries that need to be handled by agents.
Overall, Gladly Sidekick is a powerful tool that can help customer service teams of all sizes to scale their operations, improve customer satisfaction, and reduce costs.
