Freshworks

Freshworks is a cloud-based customer service software company founded in 2010 in Chennai, India. It provides a suite of products that help businesses of all sizes to improve their customer support, sales, and marketing. Freshworks' products are used by over 50,000 companies in more than 100 countries, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks' products are known for their ease of use and affordability. The company also offers a variety of customization options to help businesses tailor the products to their specific needs.

Freshworks' main products include:

• Freshdesk: A customer support platform that helps businesses to manage customer tickets, track customer satisfaction, and provide self-service support.
• Freshservice: An IT service management (ITSM) platform that helps businesses to manage IT assets, track incidents and problems, and provide IT support to employees.
• Freshchat: A live chat platform that helps businesses to communicate with customers in real time.
• Freshsales: A sales CRM platform that helps businesses to track leads, manage sales pipelines, and close deals.
• Freshmarketer: A marketing automation platform that helps businesses to create and manage marketing campaigns, track leads, and measure results.

Freshworks also offers a number of add-on products and services, such as a knowledge base, a help desk gamification platform, and a customer relationship intelligence (CRI) platform.

Freshworks' products are available on a subscription basis. The company offers a variety of pricing plans to fit the needs of businesses of all sizes. Freshworks also offers a free trial for each of its products.

Overall, Freshworks is a leading provider of cloud-based customer service software. Its products are known for their ease of use, affordability, and customization options. Freshworks' products are used by businesses of all sizes in a variety of industries.