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Deflekt.ai is an AI-powered customer support email deflection tool. It allows businesses to automate the resolution of customer queries by deflecting them before they reach the support team's inbox.

Deflekt.ai works by using AI to analyze incoming emails and identify those that can be answered automatically. It can do this by matching emails to existing knowledge base articles, FAQs, and product documentation. If Deflekt.ai is unable to find a match, it can route the email to a chatbot or AI assistant.

Deflekt.ai also offers a number of features that make it easy to manage and track email deflection. For example, it provides users with a dashboard that shows them how many emails have been deflected, as well as the most common reasons for deflection. Deflekt.ai also integrates with a variety of other customer support tools, such as Zendesk, Freshdesk, and HubSpot.

Here are some of the benefits of using Deflekt.ai:

• Reduced support workload: Deflekt.ai can help businesses to reduce the workload on their support team by deflecting emails that can be answered automatically. This frees up the support team to focus on more complex issues.
• Improved customer satisfaction: Deflekt.ai can help businesses to improve customer satisfaction by providing faster and more efficient support. By deflecting emails that can be answered quickly and easily, Deflekt.ai can help businesses to reduce customer wait times and resolve customer issues more quickly.
• Increased revenue: Deflekt.ai can help businesses to increase revenue by reducing the cost of customer support. By deflecting emails that can be answered automatically, businesses can reduce the number of support tickets that need to be processed manually.

Overall, Deflekt.ai is a valuable tool for businesses that are looking to improve their customer support and reduce the cost of customer acquisition.