Spokk

It is a customer feedback app called Spokk summarized from the article. It discusses the importance of customer feedback and how Spokk can help businesses collect and respond to feedback. Spokk allows customers to easily leave feedback through a one-link system and businesses can reply to feedback via messaging. Spokk can also help convert bad customer experiences into good ones by allowing businesses to send coupons and other offers. Overall, Spokk helps businesses improve customer relationships and gain more public reviews.