SupportGPT

SupportGPT™ is a generative AI platform for customer support, developed by Forethought.ai. It is powered by OpenAI's Large Language Models (LLMs) and fine-tuned on customer conversation history to provide human-like conversations and empathetic, dynamic responses.

SupportGPT™ can be used to automate a variety of customer support tasks, including:

• Answering customer questions: SupportGPT™ can answer customer questions in a comprehensive and informative way, even if they are open ended, challenging, or strange.
• Providing support resolutions: SupportGPT™ can help customers to resolve their issues by providing them with step-by-step instructions, troubleshooting tips, and access to relevant knowledge base articles.
• ** Escalating tickets to human agents:** SupportGPT™ can escalate tickets to human agents when needed, for example when the customer's issue is complex or requires special expertise.

SupportGPT™ can also be used to improve the efficiency and effectiveness of human customer support agents. For example, it can provide agents with suggested responses to customer inquiries, or it can help agents to identify and resolve common issues more quickly.

Here are some of the benefits of using SupportGPT™:

• Improved customer satisfaction: SupportGPT™ can help to improve customer satisfaction by providing customers with quick and accurate responses to their questions and issues.
• Reduced support costs: SupportGPT™ can help to reduce support costs by automating many of the tasks that are currently performed by human agents.
• Increased agent productivity: SupportGPT™ can help to increase agent productivity by providing them with the tools and resources they need to resolve customer issues more quickly and efficiently.

Overall, SupportGPT™ is a powerful and versatile generative AI platform that can be used to improve the customer support experience in a variety of ways.

Here are some examples of how SupportGPT™ is being used by companies today:

• A customer support team at a large e-commerce company is using SupportGPT™ to answer customer questions about product returns and refunds.
• A travel company is using SupportGPT™ to help customers book flights and hotels.
• A telecommunications company is using SupportGPT™ to help customers troubleshoot problems with their internet service.

SupportGPT™ is still under development, but it has the potential to revolutionize the way that customer support is delivered.