Symbl

Symbl.ai is a conversation intelligence platform that provides developers and enterprise builders with AI-powered APIs and UIs to unlock the full potential of conversations. Symbl.ai's platform can be used to optimize a broad range of business conversations, including sales, customer service, and HR.

Here are some of the key features of Symbl.ai:

• Speech to Text: Symbl.ai delivers accurate and customizable Speech-to-Text transcription.
• Topics: Symbl.ai can detect the most important keywords or phrases in a conversation.
• Action Items: Symbl.ai can identify specific tasks from a conversation, including assignee and deadline when available.
• Follow-Ups: Symbl.ai can identify Action Items that require a Follow-Up task, including assignee when available.
• Questions: Symbl.ai can extract Questions from a conversation.
• Trackers: Symbl.ai can track the occurrence of specific topics or keywords over time.
• Summary: Symbl.ai can generate a summary of a conversation.
• Sentiment Analysis: Symbl.ai can identify the sentiment of a conversation.
• Entities: Symbl.ai can identify and extract entities from a conversation, such as people, places, and organizations.

Symbl.ai's platform is used by a wide range of companies, including Salesforce, HubSpot, and Zoom. It can be used to improve a variety of business processes, such as sales prospecting, customer onboarding, and employee training.

Here are some examples of how Symbl.ai can be used:

• Sales: A sales team can use Symbl.ai to analyze sales calls to identify the most important topics discussed, the most common objections raised, and the next steps needed to close the deal.
• Customer Service: A customer service team can use Symbl.ai to analyze customer support calls to identify the most common customer issues, the most effective resolutions, and the areas where training is needed.
• HR: An HR team can use Symbl.ai to analyze employee onboarding calls to identify the most important topics covered, the areas where employees need the most support, and the overall effectiveness of the onboarding process.

Symbl.ai is a powerful tool that can be used to unlock the full potential of conversations. It can be used to improve a variety of business processes, increase productivity, and improve customer satisfaction.