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It is a free live chat software called tawk.to summarized from the article. It discusses the benefits of using a live chat software to communicate with customers. tawk.to offers a free plan that includes unlimited chats, agents, and websites. Some of the important points are that tawk.to is easy to set up and use, and it is secure. tawk.to also offers a variety of features, such as ticketing, a knowledge base, and chat pages.
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