Unthread

Unthread is an AI-powered customer support platform that helps businesses manage and resolve customer conversations across Slack, email, in-app chat, and other channels. It offers a variety of features, including:

• Conversation tracking: Unthread automatically tracks all customer conversations across different channels, so businesses can see all of their interactions with a customer in one place.
• Priority management: Unthread helps businesses prioritize customer conversations based on urgency and importance.
• Team collaboration: Unthread makes it easy for teams to collaborate on customer conversations, so they can quickly resolve customer issues.
• AI-powered features: Unthread uses AI to help businesses in a variety of ways, such as suggesting responses to customer questions, routing conversations to the right team member, and identifying and preventing customer churn.

Unthread is a valuable tool for businesses of all sizes that are looking to improve their customer support. It can help businesses reduce their response time, resolve customer issues more quickly, and improve their overall customer satisfaction.

Here are some examples of how Unthread can be used:

• A software company can use Unthread to manage customer support conversations for its SaaS product.
• An e-commerce company can use Unthread to manage customer support conversations for its online store.
• A customer support team can use Unthread to manage customer support conversations for multiple clients.

Unthread offers a free trial, and there are also paid plans available for businesses of all sizes.

Overall, Unthread is a powerful and versatile customer support platform that can help businesses improve their customer service and reduce their support costs.