Viable

Viable, an AI-powered platform that helps businesses analyze customer feedback to make better decisions.

Viable uses a variety of AI techniques to analyze customer feedback, including:

• Natural language processing: Viable uses natural language processing to understand the context of the feedback and extract insights.
• Machine learning: Viable uses machine learning to learn from the data it is fed and improve its ability to analyze feedback over time.
• Topic modeling: Viable uses topic modeling to identify the main topics in the feedback.
• Sentiment analysis: Viable uses sentiment analysis to identify the positive and negative sentiment in the feedback.

Viable can be used to analyze feedback from a variety of sources, including:

• Customer surveys: Viable can be used to analyze customer surveys to identify areas where customers are satisfied or dissatisfied.
• Product reviews: Viable can be used to analyze product reviews to identify areas where products need improvement.
• Support tickets: Viable can be used to analyze support tickets to identify common issues that customers are facing.
• Chat transcripts: Viable can be used to analyze chat transcripts to identify areas where customer service can be improved.

Viable is a cloud-based platform that can be accessed from anywhere. It is available in a free trial and a paid plan.

If you are looking for an AI-powered platform to help you analyze customer feedback, I recommend checking out Viable.

Here are some of the limitations of Viable:

• It is not perfect: Viable is still under development, so it is not perfect. It may sometimes make mistakes or give incorrect information.
• It may not be suitable for all businesses: Viable may not be suitable for all businesses, especially those that do not have a large budget.
• It can be difficult to use: Viable can be difficult to use for some people, especially those who are not familiar with AI.

Overall, Viable is a powerful tool that can help businesses analyze customer feedback. However, it is important to be aware of its limitations before using it.

Do you have any other questions about Viable?